Thank you for visiting Joiners GmbH’s official website! We are committed to providing you with efficient and reliable shipping services to ensure that your order is delivered safely and on time. Below are our shipping terms, including shipping companies, shipping methods and related information.
1. Shipping scope
Joiners GmbH provides delivery services to customers within Austria. Our delivery network covers all major cities and rural areas across the country.
2. Shipping companies
We cooperate with the following well-known Austrian shipping companies to ensure efficient logistics services:
Österreichische Post AG (Austrian Post): Provides affordable ordinary mail and parcel delivery services.
DHL Express: Provides fast and reliable international and domestic express services for time-sensitive orders.
DPD Austria: Provides door-to-door express services, which are convenient and fast.
Hermes Österreich: Provides flexible delivery options for personal and commercial parcel delivery.
3. Shipping methods and delivery times
We provide the following shipping methods:
Standard shipping:
The estimated delivery time is 3 working days, which is applicable to major cities and regions.
For remote areas, the delivery time may be extended to 5 working days.
Expedited Shipping:
The estimated delivery time is 2 business days for major cities and service areas. The specific expedited charges will be displayed at checkout.
4. Shipping Costs
Shipping costs will be calculated based on the weight and destination of your order and will be clearly listed at checkout.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your package in real time on the shipping company’s website.
6. Shipping Insurance
We provide basic insurance for all shipped orders. If your package is lost or damaged during transportation, please contact us within 24 hours of receiving the package and we will assist you in processing the claim.
7. Customer Service
If you have any questions about our shipping terms or services, please feel free to contact our customer service team by email ([email protected]) or phone (+43 5703031042). We will be happy to help you.
Thank you for choosing Joiners GmbH! We look forward to providing you with quality products and services.