Welcome to www.joinerygenius.com! Below are some frequently asked questions about our wooden building model kits. If you have any other questions, please feel free to contact us through our contact information.
- What age group are your wooden building model kits suitable for?
Our wooden building model kits are suitable for users of all ages and are generally recommended for teenagers and adults aged 14 and above. Some models are also suitable for adults to work with children to enhance parent-child relationships.
- How difficult is the assembly of the model kit?
Different models have different assembly difficulties. Each model kit comes with a detailed assembly instruction to ensure that you can complete it smoothly. We have marked the difficulty level of each model to help you choose the right kit. - What is the quality of the model materials?
Our wooden building model kits are made of high-quality wood to ensure that they are strong and durable. We are committed to providing environmentally friendly materials to ensure the safety and health of our users. - Do you provide return and exchange services?
Yes, we do. If you are not satisfied with your purchase, you can contact our customer service within 30 days of purchase to learn about the specific procedures and conditions for returns and exchanges. Please ensure that the product is unused and in its original packaging.
- How do I pay?
We support a variety of payment methods, including credit cards, debit cards, and some online payment platforms. During the checkout process, you can choose the payment method that suits you best. - Do you ship internationally?
Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination. You can view the relevant costs and estimated delivery time during checkout. - What if I have difficulty assembling the product?
If you have problems assembling the product, please refer to the FAQ section in the instruction manual. In addition, you can visit our website for help or contact the customer service team for additional support. - Do you have any offers or promotions?
From time to time, we have promotions, and you can get the latest offers and promotions by signing up for our email newsletter. - How long does it take to process your order?
Once you place your order, we will process and ship it within 3 days. The specific shipping time will vary depending on your location, and you can check the estimated delivery time during checkout. - Can I check my order status on the website?
Yes, you can log in to your account on our official website to check the order status and shipping information.
If you have any other questions, please feel free to contact us through our website. Thank you for your support and attention to www.joinerygenius.com!