Thank you for purchasing our wooden building model kit! We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your order, please read our return policy below carefully before returning your product:
- Return Time
You can apply for a return within 30 days after receiving the product. If you exceed this period, we will not be able to provide a refund or exchange service. - Return Conditions
In order to return your product smoothly, please make sure that:
The product is unused, unassembled, and the original packaging and all accessories are intact.
Attach proof of purchase (such as a copy of the receipt or order confirmation email).
- Request a return
If you wish to return the product, please contact us through our customer service channel and provide the order number and reason for return. Our customer service team will guide you through the return steps after receiving the application. - Return shipping costs
The shipping costs incurred by the return will be borne by the customer, unless the return is due to product quality issues or the wrong product was sent, the shipping costs will be borne by us. - Refund Processing
Once we receive the returned goods, we will inspect the goods and process the refund within 5 working days. The refund will be returned through the original payment method. - Exchange Policy
If you need to exchange the goods, please state the exchange requirement when applying for return. The exchange process is similar to the return process, and you need to apply according to the above steps.
Thank you for your trust and support! I hope our products can bring you a pleasant experience.